We Care

Welcome to our customer care center. On this page, you will find answers to our most frequently asked questions. Simply select a topic below to view the answer to your inquiry.
 
If your question is not listed, or if we can be of further assistance, please don’t hesitate to send us a message on our contact us page.

I Made A Mistake On My Order

We process your cover within 24 hours of receiving your order. We can change your text within this time window. After the 24 hour grace period, we will do our best to adjust the order to meet your requirements. As each item is custom made, changes can only be accommodated if we have not yet created your passport cover.

We process your cover within 24 hours of receiving your order and ship it within 48 hours. We can update your address within this 48 hour time window. If the item is returned to sender, we will reach out and re-confirm your address. Once we hear back from you we will re-ship your item.

Shipping

You can expect your package to arrive within 6-10 business days of order confirmation. This is excluding official holidays and observances that might affect courier services.

You can expect your package to arrive internationally within 10-12 business days of order confirmation. This excludes official holidays and observances that might affect courier services. Please note that we do not take responsibility for any delays that may occur from international customs.

Once your order leaves our facilities, we will send you a confirmation email with a tracking link.

If your package is late, we suggest that you check with your neighbors or building management as sometimes, packages can be mis-delivered. Another option is to check with your local courier service using the tracking number provided in order to see the status of your delivery. For further assistance, please contact our customer care center and we will do our best to help you locate your package.

We do offer a rush delivery option. For an additional payment of $29.99, you can expedite your order and receive it within 5-8 business days. Whether you choose standard or rush shipping, we will do our very best to make sure you are travel ready and your loved ones receive their gifts in a timely fashion.

Returns

We lovingly create every order with our customers in mind. We are confident that you will love your new customized travel accessory. If for some reason you are not totally satisfied, please contact us within 30 days of receiving your order and we will issue you a full refund.

Commitment to Quality

Our passport holders are handcrafted from premium vegan faux leather. Combining artisanal design and quality materials, our products are made to match the world traveler in functionality and aesthetc.

Each of our customized passport holders are made to order. We print your selected design and customized text directly onto the faux leather passport cover. You will be amazed by how vivid the print quality is!